Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Still no Joy. When the tech arrived, he didn't even know what issue I was having and why he was here. All rights reserved. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. I appreciate the help! In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Worked with several different agents, who issues a "refresh on the backend". Mobile Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. The Xi6-T progresses to the "Welcome. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. The Xi6-T showed no error but appeared to be loading a channel. Locate the reset button on the back of your gateway device. Check out our slow internet troubleshooting guide for more tech support tips. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. But unfortunately you usually will be stuck back in the Welcome. Click the RIGHT arrow button and then click OK. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Grand Master. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. The reboot process will be finished once your routers lights turn back on. How do I contact and speak with someone live? Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Does this mean it is the 'main box' that is defective, not athe other 2? 0 Kudos. Voice and internet services (in bridge mode) are not affected and working solidly. Its not unheard of to have multiple bad boxes, so much for QA. Setting up your Cox Contour 2 TV box. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Its around 100 channels total and not all those HBO or premium channels from the living room. The Contour receivers may not be linking together. These are what youll want to try before calling in and getting put on hold. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. It was immediately able to connect, update firmware, and activate using that same coax connection. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. I have chatted with tech support who could not even get it to reboot. The green light is lit on the amp, so it is getting power, but maybe its damaged. Dont worry. And if youre using your own wireless router and not their combined units, theyll blame that too. Bienvenue." Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. New comments cannot be posted and votes cannot be cast. Did all of the above again, but no Joy. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. adding to great reply above. is this a small box or larger DVR or XG2? Tap on the TV option at the bottom of the Overview menu. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Then, you have to wait 48 hours or longer to hear back. Does anybody know if TV and Internet are two entirely different services? Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. TV programs that are actively recording will be interrupted. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Software Your internet and X1 box uses the same channels to operate. That message means theres not a usable signal. I figured that if the cable at the street was out, I would not get Internet. Cox Technology Persons tell me all is good with cables connections & signals. Heres what you need to do to figure out and fix slow Cox internet. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. You can try restarting it and see if that fixes the issue. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Also, remove the Ethernet cables from the modem. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Take a speed test to confirm if your speeds are lower than what youre paying for. Today my DVR would not display any channels. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. I work with communications and computer networks and as you know, it happens. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. My telephone and internet works but not the X1 box or the auxillary box. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Let it do its thing for a few minutes, then try. Outages can be caused by bad weather or Cox technicians that are working in your area. Thats why we recommend using your own high-end WiFi router. Those are the only two things you can do yourself. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Bienvenido. Your email address will not be published. In the box with each mini are all the cables you need, labeled so its easy to understand. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Will they send me another box to try? Check if the outlet that youre using is working. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Bienvenue." Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Your set-top box will be rebooted in a few seconds. I manually unplugged and it then got stuck in boot for an hour. Using the Contour Settings Menu. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Bienvenue." Bienvenido. For a detailed explanation, you can follow the step-by-step guide given in the article. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? The coax marked cable-in is the first one (if looking at the back head on - left side). Does the commscope have a green light lit? Click OK. Internet and my other two boxes work. Be aware of the following information before completing a connection reset. Stay updated on the latest products and services anytime anywhere. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. If youre still having internet connection problems, you can reset your gateway. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Should You Install the Latest Version of iOS 16? But unfortunately you usually will be stuck back in theWelcome. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Make sure that all the cables are tightly secured. You might need to schedule a technician to come to check your home. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. The drop coming from outside is connected to the "In" port. It seemed to work and I have not had an issue with my TV box since. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. But unfortunately you usually will be stuck back in the "Welcome. Screen. How To Access TV Menu With Xfinity Remote? I reset and since than it has been stuck on the "welcome. The Internet is working perfectly. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. iPad It's now back to displaying the time but also again stuck in the welcome screen. Want to learn how to use the Support Forums? So, I have put the CSMAPDU9VP back into service. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. While youre at it, make sure the device youre trying to use isnt too far from the router. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. It may be happening due to poor quality or wear and tear in the cables. A factory reset might be the right solution in your case. Box randomly restarts and get stuck in this Welcome menu. 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